Hosting with the Division of the Vice-President and Provost

Your data and website are safe and secure with our team, now hosted on Pantheon’s world-class WebOps platform. Pantheon’s robust infrastructure ensures reliability and high performance, featuring a 99.95% uptime SLA to keep your site accessible around the clock. While you focus on managing your site’s content, we ensure that it stays online, secure, and optimized.

If you have questions or concerns regarding your site’s performance, plugins, or other technical matters, please email us at vpp.systems@utoronto.ca to open a ticket request. Our team is ready to assist you promptly.

Updates

With Pantheon’s Autopilot feature, updates for WordPress core and plugins are handled seamlessly and automatically every Tuesday. Autopilot uses advanced testing tools to ensure your site stays functional. It performs visual regression testing by taking screenshots before and after updates to compare for discrepancies. If any issues are detected, Autopilot prevents the update from being applied, safeguarding your site from potential disruptions.

During updates, there may be brief administrative interface interruptions. We recommend that site administrators perform a quick review of their websites after updates to confirm everything is functioning as expected.

Backups

Pantheon provides automatic nightly backups, with database and incremental file backups stored securely for easy retrieval. Nightly backups are retained for a week, and weekly backups are stored for a month. In the event of accidental file overwrites or deletions, our team can assist in restoring your data efficiently.

WordPress also enables you to restore previous versions of your pages directly.

For more information, please see our FAQ.